Trac ... :-)
-- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Watson, Benjamin A." <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 03/09/2007 01:51 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Supported Products Axton, Wanna stand up a Bugzilla portal off of your ARSWiki? I'd be glad to submit a list of RKM related bugs that I've uncovered and fixed. Ben ________________________________ From: [EMAIL PROTECTED] on behalf of Carey Matthew Black Sent: Fri 3/9/2007 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Supported Products Roy, It has been my experience (not only of late, but for several years) that the mantra of "support" is "send us your logs" and "use the latest patch". The amount of support that they provide for anything except the most current patch of the day is to answer questions with statements like: " That might be fixed in a later patch. Have you tried patch "x" yet?" OR " What version of the software are you using?" (For the Nth time for the same support issue.) OR ( And this one is my favorite) " No that is not a bug. Yes the documentation says that, but the actual design is not that. The bug is in the documentation." ( And they even say that when the functionality _changed_ between Major versions and the docs still reflect the "old versions behaviour". ) I am beginning to think that the community could benefit from using a Bugzilla (or some other such bug tracking tool) that the whole community could map to BMC bugs and publish to the whole community. Sure it would be more work for us, but we might actually be able to group evaluate a patch instead of having to suffer individually through the same issues over and over again. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/9/07, Ashcraft, Roy W. <[EMAIL PROTECTED]> wrote: > ** > > > I opened a ticket with BMC yesterday over a problem we are having with > Mid-Tier 7.00.00 patch 2. The immediate response, which was expected, was to > update to version 7.00.01 patch 1. I responded explaining the business > reasons why that is not feasible for our situation. I very quickly received > a response indicating that in order for them to escalate this to engineering > we would have to upgrade to the latest patch. > > Is BMC only supported the current patch release now and forswearing all > support for past products, no matter how recent? > > Roy Ashcraft > Systems Analyst > SAIC > [EMAIL PROTECTED] > (402) 293-5218 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
