We found this weeks ago during DST testing on p20. Check out the thread "Erorr 9350". I believe this was introduced with Patch 20 of ARS. I have tested midTier 7 on ARS p20 and the issue was resolved.
On 3/13/07, Lammey, Peter A. <[EMAIL PROTECTED] > wrote:
** I am able to replicate the issue on both our Mid Tier dev and prod environments. Id like to know for sure that patch 21 does resolve this issue and not just try it out and hope it gets fixed. The description for SW00256768 seems to indicate that this is the issue and that this is fixed by patch 21. I would also be interested to know what other boon doggles are introduced by patch 21 that would cause different headaches for our users. Anyone experience issues or success with patch 21 for Mid Tier? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *ARSList *Sent:* Tuesday, March 13, 2007 11:30 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Bug now found after Patch 20 install - Mid Tier Override option ** Peter, We are experiencing this exact same issue in our production. ARS 6.3 patch 20, Mid-Tier Patch 20, W2k3. We presumed it was a problem with our secure web environment requiring disconnect of inactive sessions over 20 minutes. I have not been able to duplicate this in our TEST environment (as we don't have the same web security). Our support told us this is fixed in Mid-Tier 7.0.1 patch 1. We plan to test Patch 21, but if we can't duplicate it in TEST, I don't know how we can prove it will work for production. Read the README in patch 21, it talks about how it fixes a bug for the duplicate IP issue. I am interested in your results. Thanks. Nick ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Lammey, Peter A. *Sent:* Tuesday, March 13, 2007 8:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Bug now found after Patch 20 install - Mid Tier Override option After patching our Mid Tier to patch 20 after it was on patch 16 for DST we found a nice little bug. We have heard from a couple users since installing the patch that when the user logs into a Mid Tier session and closes the Remedy Mid Tier windows (without using the logout button that does a PERFORM-ACTION-EXIT-APP) and they attempt to login from a different machine they receive the pop up "User is connected into another machine (ARERR 9093). Do you wish to override?" They get this pop up whether they login before or after the 15 minute window. When users get this pop up and click OK to override and they get the error message "Network protocol/data error when performing data operation. Please contact administrator.". They get brought back to the login page to log back into the Mid Tier, so the user attempts to login again, get in and tries to access the Remedy Support console, gets the network same override message again followed by the protocol/data error again. All we can do at this point is free the user's session from the server using the Admin tool but we can only do this once for the user and its possible many users can fall into this mess in a day. I sent a ticket to Remedy BMC and they claim this is the bug and this was fixed in Patch 21: SW00256768 With 6.3 Patch#19 for AR Server, the behavior of the API for IP Override has changed to be the same as 7.0.1.This creates problems with IP Override for Midtier. This fix backports the changes in 7.0.1 to Midtier 6.3 Patch#21. Has anyone else experienced this issue with Mid Tier patch 20? Has anyone who upgraded to Mid Tier patch 21 found that this problem has been corrected? Has anyone who has Mid Tier patch 21 found any issues with it thusfar? Our hope is to get a patch installed on our environment that doesn't cause additional problems in our system. ARS 6.3 Patch 20 -> Windows 2003 Mid Tier 6.3 Patch 20 -> Linux with JBoss 4.2 / Java 1.5.0_04 / Apache Tomcat 5.5.9 Oracle 9.2.0.4 Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
-- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
