That's good to know, I just copied the files to back them up, I didn't think
I could rename them while in use... :-(
I'll remember that next time...
----- Original Message -----
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Wednesday, March 14, 2007 20:48
Subject: Re: Additional information about DST event and how it affects AR
System
You could have done this as well.....
Use Windows Explorer and go to the C:\WINDOWS\system32 folder
Rename the 2 files
msvcp71.dll to msvcp71_2006.dll
msvcr71.dll to msvcr71_2006.dll
Copy the 2 new files into the folder
While a dll is in use you can rename it. This allows you to copy the
new files into the folder. The next time you boot the system will use
the new files.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean
Sent: Wednesday, March 14, 2007 5:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Additional information about DST event and how it affects
AR System
OK, I found a nifty little utility that helped me find what processes
were using these DLLs:
Process Explorer for Windows v10.21
http://www.microsoft.com/technet/sysinternals/utilities/ProcessExplorer.
mspx
Turns out that MSVCP71.DLL was being used by a service related to my
Symantec AntiVirus client -- the "Symantec SPBBCSvc" service. I
couldn't stop the service, so I had to disable it and reboot. After
killing off all of the other processes that were referencing this DLL
after the reboot, I was finally able to copy it into the
C:\WINDOWS\System32 folder.
HOWEVER, I was still unable to copy the MSVCR71.DLL file. Turns out it
was being used by "explorer.exe"...
So... what I had to do was open up a command prompt and cd to the folder
containing the DLLs, kill explorer.exe, then copy the MSVCR71.dll file
into
C:\WINDOWS\system32 (from the command line). I then had to execute
explorer.exe from the command line to get my task bar back. ARGHH!!!
It would have been helpful if BMC could have at least mentioned this as
a possible issue when applying the hotfix. I can understand not
everyone has Symantec AV, but explorer.exe is going to be running on
every Windows system.
Anyways, I hope this information is of use to anyone else out there
experiencing similar problems applying the Visual C++ C-Runtime hotfix.
--Thomas
----- Original Message -----
From: "Thomas Bean" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Wednesday, March 14, 2007 16:39
Subject: Re: Additional information about DST event and how it affects
AR System
Has anyone else had difficulties applying the DST hotfix to the Visual
C++ C-Runtime libraries (msvcp71.dll and msvcr71.dll)?
I obtained the DLLs from BMC Support, and have shut down almost every
process and service running on my Windows 2003 AR Server (7.0.01 Patch
001).
Every time I attempt to copy the new files into C:\WINDOWS\System32, I
get an error that the files are in use and cannot be overwritten.
Any ideas how to get around this? If the DLLs are somehow loaded into
memory by the OS itself, then how can this hotfix be applied???
--Thomas
----- Original Message -----
From: "Easter, David" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Monday, March 12, 2007 15:36
Subject: Re: Additional information about DST event and how it affects
AR System
Is there some sort of key phrase to mention to support
Um - no, not specifically. Were it me, I suppose I'd refer to the
paragraph in the technical bulletin found at:
http://www.bmc.com/supportu/documents/87/89/68789/68789.pdf
"Customers requiring the corrected Visual C++ C-Runtime libraries prior
to the release of AR System Patch 002 can contact support and obtain a
hotfix for these libraries. Only the Visual C++ C-Runtime libraries will
be included in the hotfix."
and say you are looking for the DLL's mentioned in the bulletin.
Support should have the two DLL's zipped, and the zip file is small
enough that it could be E-mailed. The libraries are msvcp71.dll and
msvcr71.dll.
Once you have the DLL's, the instructions for installing them are:
1. Unzip the zip file contents to the C:\Windows\System32 folder
or to the System32 folder where the Windows OS is installed. (Sometimes
the Windows OS is installed into a folder other than C:\Windows).
2. Restart the machine.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ryan Kountz
Sent: Friday, March 09, 2007 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Additional information about DST event and how it affects
AR System
David,
Is there some sort of key phrase to mention to support that would help
us actually obtain the hotfix mentioned above? We're running 7.0.1 patch
001, and are really eager to test a fix for historical dates -- but the
person on my team assigned to track down this hotfix (the CRT dlls) has
been unable to obtain them from support.
Any help would be most appreciated.
Thanks much,
-ryan
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