If you can afford it, then I'm sure its great....but quality should never depend on contract level!
Chris > Everone, > > I know that my support experiences are not the "norm" at BMC. I know > that we all pay large amounts in maintenance and support and then a > premium for Enterprise support. I also know that using the "normal" > support channels can be non-productive and frustrating. > > All this being said, If your company can afford it, I would highly > recommend Enterprise Support. Not only do you get a single contact for > all of you support issues 24x7, but you get their cell and home numbers. > You get quick access to the engineering and resolution teams. You get > weekly status calls and routine health checks. You even get 7 on site > visits per year and your Remedy Support person gets money to build a > "mock up" of your environment. > > Since purchasing Enterprise Support, I can honestly say that I have > never had a better support relationship or experience. > > > Kelly Gatewood _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
