Matt,

That would mean you need to be asolutely certain of the client type that the 
web service is.. if it is 9 then yes it would be disabled as well.. but if its 
8 or some other specific client, then it wouldn't.. I could not find a web 
service specific client type on the ar.h file.. So I'm assuming its either 0, 
or 8 or 9...

Rgds

Joe



----- Original Message ----
From: Carey Matthew Black <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 20, 2007 9:53:25 AM
Subject: Re: Web Service Newbie


Roger,

Once your Mid-Tier is configured to talk to your ARS server(s) then
all the forms that the user can authenticate and gain access to,
should work on the Mid-tier via a supported browser. There are very
few exceptions to that general rule.

The only way that I could think of to try to prevent your users from
being able to use the Mid-tier would be to try to use the ar.conf
setting "Disable-Client-Operation" to restrict the use of the
Mid-Tier. However that might also prevent inbound WebService calls
too. (I am just not sure if it would or not.) You might also try to
mangle the Mid-Tier install and remove a few files/configurations of
the java Web application to try to prevent users from being able to
login via the Mid-tier application. But I also have no idea if that
would prevent Web Service Clients from connecting to the Mid-Tier
either.

Would it be a concern if users were able to use the Mid-tier?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.



On 3/20/07, Nall, Roger <[EMAIL PROTECTED]> wrote:
> So if I understand this correctly, the Mid - Tier is the client for web 
> services. I do not have to have any forms available for use on the Mid Tier. 
> I would just create the web service and the call of that web service from the 
> external system would use the Mid Tier to pass data to the AR Server. Does 
> that sound about right?
>
> Thanks,
>
> Roger A. Nall
> Manager, OSSNMS Remedy
> T-Mobile USA
> Desk: 813-348-2556(New)
> Cell: 973-652-6723
> FAX: 813-348-2565
> sf49fanv     AIM IM
> RogerNall   Yahoo IM
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Jarl Grøneng
> Sent: Tuesday, March 20, 2007 9:04 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Web Service Newbie
>
> Here is a drawing showing how all are linked togheter...
> http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg
>
> --
> Jarl


 
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