Thanks tim i will try that. Yeah you are correct. we are using an unlicensed
version.

Great.


On 3/23/07, Tim Widowfield <[EMAIL PROTECTED]> wrote:

If this is an unlicensed server, you may be in the unfortunate situation
where you've got one thread.  And so the workflow calls the API program, but
the workflow itself is blocking the only thread you've got.  No matter how
long you set the timeout to, it's never enough!

Yes, it's happened to me at least once.  I'm sure I'm not the only person
who's fallen into this little trap, but it me feel really dumb when I
realized what was happening...  "D'oh!"



--Tim

----- Original Message ----
From: Carey Matthew Black <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, March 23, 2007 9:13:03 AM
Subject: Re: [ARSLIST] C API not returning value.

Suddha,

How much time does this program take to complete?
How does that value compare to the ARS Server Timeout setting for
Process Timeout?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.


On 3/23/07, Suddhasil sircar <[EMAIL PROTECTED]> wrote:
> **
>
> Hi Listers,
>
>
>
> I am having problems calling a C API from an Active Link. The main
function
> of my C program returns an integer value. I am using the printf
statement as
> stdout. After the program executes, I am trying to gather the output of
the
> c program and set it to a field ($PROCESS$ @<server name> : <program
name
> with path>). But every time I am getting this error:
>
>
>
> ARERR [39] Filter/escalation 'set field' process timed out before
completion
> (value not changed)
>
> Set fields active link running a process failed (ARERR 1603)
>
>
>
> Did anyone encounter this problem before? The program is running fine
from
> command prompt.
>
>
>
> I am using Remedy version 6.3
>
>
>
> Thanks,
>
>
>
> Suddha __20060125_______________________This posting was
> submitted with HTML in it___


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