OK I re-read (several times this time) your original email, and have
more questions, than answers..

 

Did you take the original server with Service Desk (6.3) and install 7X
to a different directory? Or is this a new server?

 

When you say to "restore the backup" I assume that you are talking about
the Database Backup? This will cause issues because of the DB Schema
information (control table) information being incorrect. It is possible
that arserver does not spit out a message on that, but I would be
amazed...

 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso
Sent: Friday, March 23, 2007 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: The Server process terminated.

 

** 

Hi Robert

 

I look arerror.log and is clean.

I run server process form comman line, its run with the default
messages, but if I see the task manager the process just going up and
going down in seconds.

 

thanks.

 

 

On 3/23/07, Robert Molenda <[EMAIL PROTECTED]> wrote: 

** 

Look to the arerror.log file for further information on the server
crash.

You can also execute the server process alone from the command line
using the information in the armonitor.cfg file... 

Sometimes starting the server from command line only (without the
plugin's, etc) can be of assistance... 

Thanks-n-advance ; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso
Sent: Friday, March 23, 2007 2:19 PM
To: arslist@ARSLIST.ORG
Subject: The Server process terminated.

 

** 

Hi!

 

I have a problem and I want to know what you think or your kind advice
about.

 

I run a new install over

 

O.S. Win Std 2003

MS SQL 2000

ARS 6.3 Alone

 

to migrate to 7, instead of run a update install I run a new install to
just restore the backup.

 

But in the same server I have another ARS v.7 with ServiceDesk.

 

I change dboOwner and the service go up fine and I can query on
Queryanalizer with ARAdmin

 

arerror.log no show nothing but armonitor.log show the follow.

 

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007     Attempting to terminate the server process
"c:\program files\ar system\ariane\arsvcdsp.exe". 

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007     Attempting to terminate the server process
"c:\program files\ar system\ariane\arplugin.exe". 

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007     AR Monitor stopped.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007     AR Monitor version 6.03.00 started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007     AR Monitor started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007     Pausing for max 900 seconds or until server
up.

Fri Mar 23 15:16:54 2007   (ARNOTE 0)

Fri Mar 23 15:16:54 2007     The Server process terminated.

 

The Server process keep up for a few seconds and them died.

What I doing wrong?

 

Thanks.

 

Pedro Cardoso R.

Mexico

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