Michelle, Yes that helps. Our Users don't have a preference record either. I just upgraded our Mid-Tier on Dev to 7.0.01 Patch 1. Took a look at my test record on the web and it still didn't show correctly. But this could be because I upgraded the Mid-Tier after the DST change, and the entry was created after the DST change but before I upgraded the mid-tier. I'm going through that document David Easter sent out: http://www.bmc.com/supportu/documents/87/89/68789/68789.pdf
Thanks, Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 23, 2007 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: DST Date/Time in a Table field on the Web Error Hi, Matt: Thanks for clarifying. I double-checked the same entry on the BMC Remedy User Tool 7.0.01 Patch 1 and Mid-Tier 7.0.01 Patch 1. The date/time fields match. And nope, I don't have a Time zone listed under the locale tab. Most of our users do not have a preference record. Hope that helps, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Friday, March 23, 2007 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: DST Date/Time in a Table field on the Web Error Michelle, Thanks for the info, but that's not quite it. It's not a difference in the Results List and the Fields in the Form. It's the difference between what is shown in the USER tool and what is shown on the Web Pages. The other question I have is to take a look at your AR System User Preferences form. Do you have a Time Zone specified under the Locale tab? If you do Clear it, Clear you IE cache, and then re-display the web pages. Do you get the same results? Thanks Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Friday, March 23, 2007 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: DST Date/Time in a Table field on the Web Error If I understand you correctly, the issue is that there is a 1 hour difference between a date/time field on the form and the same field as displayed in the Results list. If so, we are not having this issue on Mid-Tier 7.0.01 Patch 1. This is a full windows 2003 environment with all windows patches applied. We didn't have to update any preferences, etc. Our environment is a little different. Mid-Tier 7.0.01 Patch 1 (Windows 2003/IIS 6/Java 1.6/Apache Tomcat 5.5) ARS 6.3 Patch 21 (Windows 2003/Remote SQL Server 2000) AR User 7.0.01 Patch 1 I had seen posts earlier this month regarding certain time zones. Something about a timezone record was missing or incorrect. We're in the US CDT zone. Hope that helps, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Friday, March 23, 2007 12:21 PM To: arslist@ARSLIST.ORG Subject: DST Date/Time in a Table field on the Web Error All, Environment: AR User: 7.0.00 Patch 001 AR Server: 7.0.01 Patch 001 200701111654 Mid-Tier: 7.0.00 Patch 001 200605201549 Java JRE: 1.4.2 Patch 13 IIS Windows 2K MS-SQL Ok, I've got a Join-form with a Date/Time field on it. I created a record on one of the base forms after the DST change/patches. When I open the Form in the User too, the Date/Time field shows the correct time. Yet when I open the Join Form on the Web the Date/Time field in the Results List table at the top shows the time off by an hour (1 Hour back). For Example the value in the field on the base form as well as the Join-form, when opened in the User Tool shows: 3/16/2007 10:32:44 AM When opened in the Web, the Column in the Results List table field shows: 3/16/2007 9:32:44 AM I've checked the Registry entries on the Server and they look good. The Mid-Tier runs on the same server as the ARS Service and the time on the Server looks good. The Server team has patched the Server as well. We've tested the Java Engine, and that appears ok, and DST compliant. I have added my TimeZone to my User Preferences, taken it off and that did not make any difference. The strange thing is, that records that were created before the DST time change show the correct Date/Time in both the User and Web. Records created AFTER the DST patch show the time off by an hour. The Mid-Tier and AR Server are both in the same time-zone as I am. So my questions are: 1) What could be causing this? 2) Is anyone else experiencing this? 3) Any Suggestions on how to fix this or where to look? Thanks, Matt ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
