There are two places you need to look....one is in the Admin tool...I believe it's called the "Application Password"...that's the one that the email engine uses to connect....the other is in the .properties file for the email engine...but is encrypted...the only 'supported' way I know of to fix it is to reinstall the email engine and give it the new password on install.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Monday, April 02, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: E-mail Notification Troubleshooting Hello list! I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with an Oracle database back end. The last couple of weeks we have stopped getting e-mails out of the system. I cannot help but think that I did something wrong (changed a password I should not have or some such). The notices in the stderr.log in the AREmail directory indicate over and over: Mar 30, 2007 4:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Authentication failed Mar 30, 2007 4:37:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Authentication failed Mar 30, 2007 5:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Authentication failed Can you all tell me where I should look to change the authentication? I have been in the the AR Email Mailbox Configuration form but I did not see anything out of place. Thanks for any help you can provide. Brad Terhune [EMAIL PROTECTED] ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
