Brad - The first thing I would do is open up the properties of the Remedy Email Engine service and re-type the password that whatever account your running it as uses to log on. I've noticed I sometimes need to do this after applying a patch or upgrading. The password doesn't change, and the account is set to never expire, I just need to sort of remind the service what the password is.
Thanks, Ron Tools Admin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Monday, April 02, 2007 1:13 PM To: arslist@ARSLIST.ORG Subject: E-mail Notification Troubleshooting Hello list! I am running ARS 6.3 patch level 21 on a Windows 2003 Server box with an Oracle database back end. The last couple of weeks we have stopped getting e-mails out of the system. I cannot help but think that I did something wrong (changed a password I should not have or some such). The notices in the stderr.log in the AREmail directory indicate over and over: Mar 30, 2007 4:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Authentication failed Mar 30, 2007 4:37:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Authentication failed Mar 30, 2007 5:07:22 PM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Authentication failed Can you all tell me where I should look to change the authentication? I have been in the the AR Email Mailbox Configuration form but I did not see anything out of place. Thanks for any help you can provide. Brad Terhune [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
