Ron and Dwayne, That is a good way to do it. So is Roger's suggestion of not setting up the Outgoing mailbox. To find out for who the record was intended you can add the $Assigned to$ value to the subject line of the Notification action and use the dummy email address. This will help you verify if your workflow fires for the right user, group or other condition. There is also a setting in the Mailbox configuration that deletes outgoing records after they have been sent. So check that option if you set everything up and still don't see records in the AR System Email Messages form. HTH,
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Wednesday, April 04, 2007 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: When do "Arsystem Email Messages" get created? This may not be the most elegant way, but I just had my email admins create a dummy account, then changed the e-mail address of every 'person' on my test system to be that dummy account. I added the dummy account to my Outlook profile, so I can easily monitor the messages. The only downside is that I can't tell exactly who the system was sending the message to, once I receive it. Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. www.univarusa.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Wednesday, April 04, 2007 8:29 AM To: arslist@ARSLIST.ORG Subject: When do "Arsystem Email Messages" get created? Hi Everyone, We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We want to know when this system WOULD send out email if it were a live system, but we don't want it to actually do it. So we haven't installed the Email Engine because we don't want it sending out test messages to customers. According to the Email Engine manual, the "Notify" action of a filter or escalation creates an "Arsystem Email Messages" entry, which the Email Engine reads. In our test system filters do notifications, and the filter log shows an email being sent, but no Arsystem Email Messages entry gets created. Does the creation of this entry depend on the existence of an Email Engine, or is something else at work? The larger question is, How can we set up a test system so that we can monitor the sending of emails, without them actually going to people? Dwayne Martin Computing Support James Madison University ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
