For the OutOfMemoryError in Java, you need to adjust your java memory for email daemon to what it was before the upgrade, however with the incoming email error, that might not be the root cause.
For your Email for issue, I'd suggest re-importing a copy of the 'ar system email messages' form, from say your DEV or TEST server, or the copy located on the server in the installation folder(s)... Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Evelina Girard Sent: Wednesday, March 14, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Field ID is not related to this form 7 I noticed a post regarding Field ID is not related to this form 18100 issue and recently just upgraded from ARS 5.1.2 to 7.01 including the email engine. Did anyone figure out how to resolve this issue? We are experiencing the same issue and cannot get incoming email working. In addition we are getting the OutOfMemoryErrorjava.lang error since upgrading to the new email engine so if anyone has a solution for this issue as well. Thank you, Evelina Girard Post I saw in the archives _____________________________________________________________________ Sanford, Claire Sat, 02 Dec 2006 12:57:29 -0800 Every email that is sent to our email engine using a template (old style) is rejected by the email engine with a SEVERE 311 error (I can't find anything on this in the BMC/Remedy KB). Then in the email error log form I have several entries for each email that was received that says: Field ID is not related to this form 18085 Field ID is not related to this form 18100 Field ID is not related to this form 18098 ... None of these are field ids in the email that is being sent. Any ideas, fixes or suggestions... ARS 6.3 Patch 18 HD 6.0 Email engine 6.3 Oracle 10 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
