Jason, I just sent to your hotmail a/c a file with info you may find useful. It's about common issues with CTIs and best practices.
I am writing this to make sure the email doesn't get lost in case you have any kind of filtering setup in your account. --- Joe Bucci <[EMAIL PROTECTED]> wrote: > Jason, Here are some ways to think about them. > > 1. Categorization of calls - a three word > discription of the incident. > like Network, password, reset. > > 2. Enterprise training needs. > What do we get the most calls about? > Like Office, Excel, Question > > 3. Solution Data base. > How do we store and categorize our Institutional > Knowledge. > > 4. Assignment (this is my favorite) > CTI's are the skill sets of the various groups. > CTI's map who does what in the organization. > Now every new person doesn't have to know who does > what, > Just what has to be done. > > HTH, Joe > > Joe Bucci > [EMAIL PROTECTED] > cell 703-608-4467 > > > >From: Jason Miller <[EMAIL PROTECTED]> > >Reply-To: [EMAIL PROTECTED] > >To: [EMAIL PROTECTED] > >Subject: Category, Type, Item explanation tips? > >Date: Wed, 11 Apr 2007 14:57:45 -0700 > > > >What are some of the ways admins use to explain the > concept of CTIs to > >users > >(HPD, CHG, TSK, AST). I have been creating/updating > them for years but am > >have a bit of trouble conveying the importance and > the benefit to a > >customer. Is there a simple way that anybody has > found to help the concept > >click? > > > > > > > >Thanks, > > > >Jason > > > > > > > >ARS 7.0.01 p001 > > > >Approval Server 7.00.01 > > > >ITSM 6.0 > > > >CMDB 1.1 P3 > > > >Servers 2003 > > > >DB MS SQL 2000 SP4 (remote server) > > > > > > > > > > > > > > > > > > > > > >_______________________________________________________________________________ > >UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where > >the Answers Are" > > _________________________________________________________________ > Get a FREE Web site, company branded e-mail and more > from Microsoft Office > Live! > http://clk.atdmt.com/MRT/go/mcrssaub0050001411mrt/direct/01/ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
