Hello Vinod, Last time I had this problem, I found that the OOTB Indexes on the Helpdesk form had become corrupt. You can check that in the database.
Regards, Murtuza. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Thursday, April 12, 2007 7:56 AM To: [EMAIL PROTECTED] Subject: Re: Performance Issue with Active Links- Reg., Vinod: It makes sense that Helpdesk form's objects open relatively slower than smaller forms'. The question is whether 100 seconds is reasobable for your setup or not. No way to judge that without details of what you mean by... ...from a "remote" machine What do you mean by "remote"? What's the link between the client and the server? Dialup, LAN, WAN? VPN? You essentially need to think of the link between your client and the server as a pipe with numerous links in series and figure out whether it's choking...your client PC, your local network, remote network, server (hardware, software setup, database)? Use basic elimination techniques to rule out what is *not* a problem and look at the remaining suspects more closely. For example, if access through Remedy User from the same client PC is rather fast, the network is likely not an issue. If access using Remedy admin on the server itself is fast, then server side stuff including database is not an issue. Also, is it slow for others in your local network..for others in some other network? You get the idea. Another important question is whether it suddenly become slow or it has always been like this. If you want listers to point out the suspect, you will need to post details of you client PC, the network, the server hardware, the database details, concurrent user load etc. The last time I saw unusually slow opening of objects was when somebody had hacked into the underlying database to change the last modified date of all the objects and set them to some future date by mistake. Very unusual issue, **most likely irrelevant to you**. Sorry, I can't tell you exactly what the issue is in your environment. There is no substitute to following basic troubleshooting steps. Regards. --- Vinod <[EMAIL PROTECTED]> wrote: > Hi, > We currently work on one of the customised HelpDesk application. > Whenever i open any active link of the HelpDesk form from a remote > machine, it takes around 90-100 seconds whereas when i open an > activelink of any other form in the same environment, it takes around > 15 seconds. > > Taking 15 seconds for opening an object from a remote machine is > acceptable but 100 seconds is too high. I am trying to find out the > reason for the issue and i am looking for ways to improve the > performance, whenever i open the active links of our HelpDesk form. > > Please provide me with some insight/thoughts on what may be the reason > for such performance issue? Any suggestions or ideas for rectifying > the issue is highly appretiated. > > Server : ARSystem 6.3 > Admin Tool : 6.3 (Patch 20) > > THanks and Regards, > Vinod > > > > ___________________________________________________________ > Yahoo! Answers - Got a question? Someone out there knows the answer. > Try it now. > http://uk.answers.yahoo.com/ > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ________ Don't pick lemons. See all the new 2007 cars at Yahoo! Autos. http://autos.yahoo.com/new_cars.html ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
