Roger - thanks for the response again - it is much appreciated - hopefully I'm not being too dense. I still cannot find Requesotr ID or field ID 1000000337 on the HPD:HelpDesk form Am I looking in the wrong place or do we have different versions ? Shall I just go ahead and add a field ID 1000000337 to the HPD:HelpDesk form ? and then modify the workflow, I found Active Link HPD:INC:PCS_100_Search
I have put a ticket in at BMC support but they are not much help - first they said use Assignee Login ID field, then they said use the Person ID field to go get the Login ID from the people form - neither is what I need. thanks, Colin Colin Chapman Dept. of Application Services, Information Technology Systems Division, University of North Carolina at Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, April 16, 2007 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Login Id field in Incident Management - Requestor ID ? ** Requestor ID is number 1000000337 this was created by BMC Development and has to be there. I then added it to the set fields action of Active Link HPD:INC:PCS_100_Search. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 16 Apr 2007 5:08 PM Subject: FW: Login Id field in Incident Management - Requestor ID ? ** Roger, thanks - that's a great tip to look at the fields-in-vew to see all the fields on a form, however I do not see the Requestor ID field (on the HPD:HelpDesk form) I do see Person ID, which I see is set the Customer's People form Person ID, but I don't see the Customer Login ID anywhere - there is a Login_ID field but its not populated (looking at a ticket using the Report option to see all these fields) any more ideas ? thanks again Colin Colin Chapman Dept. of Application Services, Information Technology Systems Division, University of North Carolina at Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] <javascript:parent.ComposeTo("chapmanc%40uncw.edu", "");> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");> ] On Behalf Of Roger Justice Sent: Monday, April 16, 2007 2:53 PM To: arslist@ARSLIST.ORG <javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");> Subject: Re: Login Id field in Incident Management ** The field you are looking for is still there it is now called Requestor ID and the workflow already there populates it. In the Admin tool select from the pull downs Form then current view then Fields in view. On the left side of the dialog select the Requestor field from the list of fields not in the view. You will also have to move the field after you bring it into the view. -----Original Message----- From: [EMAIL PROTECTED] <javascript:parent.ComposeTo("chapmanc%40UNCW.EDU", "");> To: arslist@ARSLIST.ORG <javascript:parent.ComposeTo("arslist%40ARSLIST.ORG", "");> Sent: Mon, 16 Apr 2007 2:24 PM Subject: Login Id field in Incident Management ** Hi, ARS Listers. I am an inexperienced Admin, trying to make minor customizations to ServiceDesk 7.0.01 (AR System 7.0.01) Now the Incident Management Form Customer tab does NOT have a Login ID or Login Name field. We have one in the old HelpDesk, which is our primary method of entering Requestors (now Customers) So how do I add this ? I tried to add the Login Id field on the Incident Form, using the same Field Id 4 as on the CTM:People form, but get error saying its a Reserved ID. Do I need to add a Display Only field instead ? I also need to search the People Form on the Login Id - so do I need to also add a Display only field to the CTM:People Search form ? I know I will need to modify all the related workflow. thanks, Colin Colin Chapman Dept. of Application Services, Information Technology Systems Division, University of North Carolina at Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ ________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com <http://www.aol.com/?ncid=AOLAOF00020000000437> . __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
