Hello Andrew, I think you have two options here to use dynamic groups or to have pre-defined computed groups that uses "AND" with certain groups and then use that in Assignee Groups. You can get more information regarding "Dynamic group" in work-flow guide documentation provided by BMC.I hope it helps.
Thank you, Neel Gautam. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Wednesday, April 18, 2007 9:30 AM To: arslist@ARSLIST.ORG Subject: ARS7 & Matching Assignee Group field Hello everyone: In ARS7 you can use the 'Assignee Group' (field id 112) field to control access to records (row-level locking). If you grant the 'Assignee Group' permission on the 'entry id' field, then only users who are in the group specified in the 'Assignee Group' field are granted permission to view the record. This works just fine for me. However, I need to make this work with multiple groups. Specifically, the requirement is that a user must be in ALL of the groups listed in the 'Assignee Group' field, to have access to the ticket. So for instance if 'Assignee Group' = "Group1 Group2 Group3", a user must be in all three groups to view the ticket (instead of just one of the three, which is apparently the default multiple group behavior). Strangely enough, I can "trick" ARS into doing this with the following one-off procedure ... 1) check 'Enable Multiple Assign Groups' in "Server Information" dialogue, click "Apply" 2) create a ticket with multiple groups in the 'Assignee Group' field 3) uncheck 'Enable Multiple Assign Groups' Under those circumstances, ARS7 will behave exactly the way I want it to. That is, a user must be in ALL of the groups in the 'Assignee Group' field to view the ticket. However, I can't make any new tickets like this while it's in the "AND" matching mode (instead of "OR"). ARS7 gives me an error if I try to create tickets with multiple groups in the 'Assignee Group' field, unless the 'Enable Multiple Assign Groups' is enabled. If 'Enable Multiple Assign Groups' is enabled, ARS7 uses "OR" to match the 'Assignee Group' field (user can be in any one of the groups). ARS7 will only use "AND" to match the 'Assignee Group' field (user has to be in ALL groups) if 'Enable Multiple Assign Groups' is turned off. How can I just tell ARS7 to use "AND" to match the multiple assignee groups instead of OR (as it does when the feature is turned off?) PLEASE HELP! I'm pulling my hair out on this one! Thanks, -Andrew ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
