Gordon,

 

See below.

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556(New)

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv     AIM IM

RogerNall   Yahoo IM

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M Mr
NISO/Lockheed Martin
Sent: Thursday, April 19, 2007 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Accessing a Remedy Database through SQL without Remedy ARS
(UNCLA SSIFIED)

 

Classification:  UNCLASSIFIED 
Caveats: NONE 

The question is: Does it make sense to access Remedy database directly
through SQL calls. This would be utilizing the "T" tables, etc.
structure.[Nall, Roger]  What type of access? If you are talking about
Read access there is really not much danger. If you are talking about
Updating that is a different story. There are many things to consider
such as "H tables"

Does anyone out there have white papers which say this is a good thing
or a bad thing? [Nall, Roger]  We do not allow ready access to the
ARSystem database. We replicate data to reporting servers. This way
those users who don't really know what they are doing will not affect
the production environment with bad queries. 

Does it make sense to access a Remedy Database such as Oracle directly
using a tool other than ODBC or one of the common Remedy Integration
methods?

Does BMC/Remedy legally allow this type of access? 

Thanks up front, 

Gordon Frank 
Lockheed Martin 
Classification:  UNCLASSIFIED 
Caveats: NONE 

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