Dear Tom,
We had implemented a custom Approval process for a custom
built application on ARS 6.3. Initially the requirement consisted of
Managers being able to approve the change request, after which then the
request gets processed, however as we were building the application the
requirement changed and we now we had multiple layers in the approval
process, Once that was completed we had another requirement where the
approving managers wanted to approve the request using a read license since
they did not have a lot to do on remedy, so the moral of the story is to get
your requirements right the first time, Building an application around the
CHG:Change form would not be as difficult as it is to get everyone on the
same page and define a generalised process for everyone.
Hope this helps
Regards,
Roney Samuel Varghese
On 4/18/07, Tom L <[EMAIL PROTECTED]> wrote:
Hello group,
Is anyone is using the Change Request and Change Task lite modules
included in Remedy Help Desk 6.0? This seems to have most of what I
need for a new accounts application I am designing except for the
dependency functionality and possibly the approval process. Has
anyone implimented their own dependency functionality and / or
approval process? I have a good idea how to do the former however I
was curious to know if someone has already trodden down this path and
what pain might await me.
Thanks very much
Tom Lamy
Remedy Administrator
University of New Hampshire
Remedy ARS 6.3
Remedy HD 6.0
on RHEL
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