Your boolean looks like this: A AND B
Where A=(( 'Dialog_Prev_Status' = "Closed" ) OR ( 'Dialog_Prev_Status' = "Helpdesk Working" ) OR ( 'Dialog_Prev_Status' = "Pending Vendor" )) B=(($GROUPS$ LIKE "%System POC%" ) OR ($GROUPS$ LIKE "%Reshipment%" ) OR ($GROUPS$ LIKE "%Quality Assurance%" )) So long as one of the conditions of A and one of the conditions of B are true, it will fire. You didn't state what the object type or the trigger's were, but I would suggest you add a message action to this workflow object, and in the message return $GROUPS$ and 'Dialog_Prev_Status' so you know the values the workflow is evaluating it's run if against. Just because you see field x with value y does not mean that the fields have that value when the workflow fires. Axton Grams On 4/25/07, McManus Michael A SrA HQ 754 ELSG/DOO <[EMAIL PROTECTED]> wrote:
** Version 5.1.2 SQL 2K I'm having problems with a run if condition that isn't allowing our System POC's to send emails. Here's the condition. (( 'Dialog_Prev_Status' = "Closed" ) OR ( 'Dialog_Prev_Status' = "Helpdesk Working" ) OR ( 'Dialog_Prev_Status' = "Pending Vendor" )) AND (($GROUPS$ LIKE "%System POC%" ) OR ($GROUPS$ LIKE "%Reshipment%" ) OR ($GROUPS$ LIKE "%Quality Assurance%" )) If it evaluates to true, a message pops up that tells the user they don't have permission to update a ticket that had a previous status of: $Dialog_Prev_Status$ The problem is, this always evaluates to true if $GROUPS$ = "System POC" regardless of the value of Dialog_Prev_Status. I unhid Dialog_Prev_Status to make sure, and I had a ticket where Dialog_Prev_Status = "Sys POC Working" and it still evaluated to true and didn't allow the System POC to update the ticket. I'm sure it's something boneheaded that I'm missing but I can't wrap my head around it. Michael A. McManus, SrA, USAF Remedy Developer HQ 754 ELSG/DOOH DSN: 596-6478/Comm: 334-416-6478 __20060125_______________________This posting was submitted with HTML in it___
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