Axton, May be I interepreted his question incorrectly but I thought Michael said that the condition executes regardless of the value in 'Dialog_Prev_Status'.
(meaning A is false and all conditions in A fails) and it STILL passes. Michael, could you clarify the problem once again? Thank you, Neel Gautam. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, April 25, 2007 11:59 AM To: arslist@ARSLIST.ORG Subject: Re: Boolean Logic Your boolean looks like this: A AND B Where A=(( 'Dialog_Prev_Status' = "Closed" ) OR ( 'Dialog_Prev_Status' = "Helpdesk Working" ) OR ( 'Dialog_Prev_Status' = "Pending Vendor" )) B=(($GROUPS$ LIKE "%System POC%" ) OR ($GROUPS$ LIKE "%Reshipment%" ) OR ($GROUPS$ LIKE "%Quality Assurance%" )) So long as one of the conditions of A and one of the conditions of B are true, it will fire. You didn't state what the object type or the trigger's were, but I would suggest you add a message action to this workflow object, and in the message return $GROUPS$ and 'Dialog_Prev_Status' so you know the values the workflow is evaluating it's run if against. Just because you see field x with value y does not mean that the fields have that value when the workflow fires. Axton Grams On 4/25/07, McManus Michael A SrA HQ 754 ELSG/DOO <[EMAIL PROTECTED]> wrote: > ** > > > > Version 5.1.2 > > SQL 2K > > > > I'm having problems with a run if condition that isn't allowing our System > POC's to send emails. Here's the condition. > > > > (( 'Dialog_Prev_Status' = "Closed" ) OR ( 'Dialog_Prev_Status' = "Helpdesk > Working" ) OR ( 'Dialog_Prev_Status' = "Pending Vendor" )) AND (($GROUPS$ > LIKE "%System POC%" ) OR ($GROUPS$ LIKE "%Reshipment%" ) OR ($GROUPS$ LIKE > "%Quality Assurance%" )) > > > > If it evaluates to true, a message pops up that tells the user they don't > have permission to update a ticket that had a previous status of: > $Dialog_Prev_Status$ > > > > The problem is, this always evaluates to true if $GROUPS$ = "System POC" > regardless of the value of Dialog_Prev_Status. > > > > I unhid Dialog_Prev_Status to make sure, and I had a ticket where > Dialog_Prev_Status = "Sys POC Working" and it still evaluated to true and > didn't allow the System POC to update the ticket. > > > > I'm sure it's something boneheaded that I'm missing but I can't wrap my head > around it. > > > > Michael A. McManus, SrA, USAF > > Remedy Developer > > HQ 754 ELSG/DOOH > > DSN: 596-6478/Comm: 334-416-6478 > > > > > > __20060125_______________________This posting was > submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
