Hi Eli,
I had something like this happen to me just the other day. What I finally did to make it work, was to go in and delete the .arf and .arv files. After I did this, it started working. Hope this helps! Greg Donalson Entaq, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, April 26, 2007 12:34 PM To: [email protected] Subject: Workflow - Mid-tier vs Client Hello listers! Recently I built some add-on workflow (Remedy 6.3) for the support console to allow people to show or hide certain columns. For the first several days it worked great; each person gets a single record in a seperate preference form; these preferences load when they open the support console. I have validated permissions on active links, fields, etc; I even have log files SHOWING that the active link fired to make a particular field visible. However, the fields are no longer becoming visible. This is the behavior in the client application. I had a user open the mid-tier and launch the support console and the selected columns DO appear. So it worked for a few days...then stopped working on the user tool...but a user can launch mid-tier and their preferences load just fine. I get this: <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Characteristics <ACTL> For field -- Case Type (536880915) <ACTL> Change field to visible Yet the field does not appear.... Any thoughts? This is the strangest thing. P.S. as admin, it has not stopped working for me...yet... Thanks! Eli __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
