You can make a listener using a filter to the incoming email  on "AR
System Email Messages" and then build API over that and exute using "RUN
Process" to do the conversion.
 
  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fannin, Teresa
Sent: 04-29-2007 03:26 PM
To: arslist@ARSLIST.ORG
Subject: imcoming HTML email
 
Dear Group,
Anybody know of a way to convert HTML email to text so that the text
could be stored in an Incident?
 
We are using remedy 7.0.1 patch 2 and we have a process where incoming
email can become part of an Incident.   I am not using any templates or
any kind or instructions.  The email comes in to the AR System Messages
form and based on that happening we take the email information and store
that in an Incident if we want to.   Anyway the problem I am running
into is if the email is in HTML format and if I save the HTML contents
in the Notes field I get all the HTML coding with it.     So I made an
HTML button so if they want to see what the HTML looks like I copy the
Notes field  into a View field and they can see the pretty version of
the what the email looks like.     The problem is if the Notes fields is
ever used in a report  then you are back to the all the embedded code
showing up.
Teresa
__20060125_______________________This posting was submitted with HTML in
it___


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