Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21, we are left with users hanging after saying Yes to the message and we have to release their licenses. None of our users are on VPN. Please keep us posted on whatever you discover. Now I don't want to move to 7.x since this problem has been a bit of a nightmare already. Hope all is well with you. :) Candace
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Plante, Martin Sent: Tuesday, May 01, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: 1 mai 2007 10:44 To: arslist@ARSLIST.ORG Subject: User Connected From Another Machine Hey Folks, Users here are getting the following message on a regular basis: "This user is currently connected from another machine. Would you like to attempt to override the existing connection?" Now, the users are not connected from any other machines. Further, this message normally pops up as they are performing a search. The error log is filling with these messages. I have been talking to Remedy Support about this but that hasn't been any help. Their latest response was to install the patch for the user client (but they haven't told me if it actually addresses my issue) Their response prior to that one was: "After some research on VPN, the problem seems to be related to the VPN configuration, which allow users to override the server routing addresses to access the same server with different IP. A possible solution is route your connection to the ARS server over the network and reroute VPN connections to the server. Your Network administrator would help you with that configuration." I talked to my network admin and was told that VPN should not be a problem because IP addresses do not change often enough or at all. Has anyone had any issues with this? Does anyone have any ideas? ARS server 7.0.01 Client 7.0.01 AIX 5.2 Oracle 9.2.0.5.0 Thanks Les Ganton ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
