Check for errors in the "stderr.log" file usually located on the server at: (C:\Program Files\AR System\AREmail\Logs), or wherever your email engine was installed. This may give you some clue as to the activity going out (from the Remedy side). However, it sounds like messages are successfully going out of Remedy, so there may not be any useful information in the log.
You may also want to verify that the outgoing message in the queue (Message Form) actually gets the "Send Message" value set to "No" after the message has been sent. If not, or if there is some custom workflow that may be modifying this value, the message could get sent again on the next polling interval. Additionally, on the duplicate messages that you are receiving, do they have the same timestamp? Or, is there some lapse in time between the messages. This may give some insight is to the problem source as well. HTH Leonard Neely Sr. Remedy Engineer Column Technologies, Inc _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of All Contact Sent: Thursday, May 03, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy ** Hello Leonard, We are on Windows Server 2003 and running SQL Server 2000 but we are not running in a multiple server group. The remedy server and database are on two different servers. When we look in the email messages form, there is only one message in the queue but when it goes through our exchange server and gets to our inbox it becomes two sometimes three. Is there some way for us to see what the email engine is actually sending out; is there a log file that we can look at or a debug process? Thanks On 5/3/07, Leonard Neely - FOJ <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: What OS and DB? Are you running multiple servers in a Server Group environment? If so, make sure that the Email engine is only running on one of the servers in the group. Leonard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: <mailto:arslist@ARSLIST.ORG> [EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, May 03, 2007 1:17 PM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: Receiving duplicate email notifications from Remedy I am also experiencing the same issue, but in a different server version. I am having the issue on a 7.0.1 patch 2 server upgraded from ARS 6.3 patch 20. I to would appreciate any suggestions on getting this resolved. Thanks Kyle All Contact wrote: > ** Any suggestions? > > On 4/26/07, *SUBSCRIBE arslist CeeCee* < [EMAIL PROTECTED] > <mailto: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]>> wrote: > > Hello All, > Has anyone experienced this or could offer a possible solution. > All of a > sudden we are getting duplicate email notifications from Remedy. > We are > using version 6.03 on patch 20. It seems when we restart the email > engine > service it fixes the problem temporarily but then a few hours later it > starts happening again. > > Thanks > > > > > -- > ~Yup, it's me! __20060125_______________________This posting was > submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" -- ~Yup, it's me! -- ~Yup, it's me! __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
