Leonard,
I'm still new to remedy but still I could not agree with your statement - "You may also want to verify that the outgoing message in the queue (Message Form) actually gets the "Send Message" value set to "No" after the message has been sent". Did you mean status of "Send Message" is set to "Sent" (instead of No)? We are using V 7.0.01 and "Send Messasge" is set to "No" only for incoming messages. Regards, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Thursday, May 03, 2007 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy Check for errors in the "stderr.log" file usually located on the server at: (C:\Program Files\AR System\AREmail\Logs), or wherever your email engine was installed. This may give you some clue as to the activity going out (from the Remedy side). However, it sounds like messages are successfully going out of Remedy, so there may not be any useful information in the log. You may also want to verify that the outgoing message in the queue (Message Form) actually gets the "Send Message" value set to "No" after the message has been sent. If not, or if there is some custom workflow that may be modifying this value, the message could get sent again on the next polling interval. Additionally, on the duplicate messages that you are receiving, do they have the same timestamp? Or, is there some lapse in time between the messages. This may give some insight is to the problem source as well. HTH Leonard Neely Sr. Remedy Engineer Column Technologies, Inc ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of All Contact Sent: Thursday, May 03, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy ** Hello Leonard, We are on Windows Server 2003 and running SQL Server 2000 but we are not running in a multiple server group. The remedy server and database are on two different servers. When we look in the email messages form, there is only one message in the queue but when it goes through our exchange server and gets to our inbox it becomes two sometimes three. Is there some way for us to see what the email engine is actually sending out; is there a log file that we can look at or a debug process? Thanks __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
