Yes, I did follow the instructions (silly me!).  All of the records appear
to be imported, but most of them are without the correct status value.  Any
idea how I recover from where I am?
 
Rick 
  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of White, Ed
Sent: Wednesday, May 09, 2007 6:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSL console not displaying data


** 
RIck,
 
I don't know if you followed the instructions where you only tried to do one
import at a time.  If you did that will not work.  There is a KB that says
that you actually have to click all the boxes on the import console and
start the import.  This will take about 5 hours, but it does get the job
done.
 
Hopes this helps.
 
 

Ed White 
Senior Systems Consultant 
The Ohio State University Medical Center 
640 Ackerman Road 
PO Box 183111 
Columbus, Ohio 43218-3111 
(614) 293-2089 (phone) 
[EMAIL PROTECTED] 

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, May 08, 2007 5:03 PM
To: arslist@ARSLIST.ORG
Subject: DSL console not displaying data


** 
I selected the option to import the DSL data when I installed Problem
Management, and just got done going through the steps on the
PDL:ESIDImportConsole form to update the attributes of the DSL records.
 
If I do a search of the individual PDL:ESID forms, there are many records
there (up to about 80K), but the DSL console will not display any records at
all, even with a global search.  The tree table field on the DSL console
pullls data from the PDL:ProductDictionaryPatch form, and there are ZERO
records returned from a global search against that join form.
 
I verified that the user I am logged in as has DSL Master and Viewer access,
as well as Config Categorization Admin.
 
What should I do to refresh this data?  Is it safe to just delete and
re-import the records?  Would it do any good if I did?  If so, the KB says
that there are Import mappings in the application install directories, but
I've done several searches for .arm files, and there aren't ANY.  I'm
thinking that's at least a documentation bug at this point.
 
ITSM 7.0.2 patch 3
 
Rick Cook
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