Yes, Joe, the records are all in the Vendor form. But there are about 100 that didn't get pushed into the CTM:People form, and the lack of a Phone Number is the only common element between them. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, May 14, 2007 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7/LDAP not importing some records ** Rick, In the vendor form you created, do you see the records without a phone number when you perform a search? Maybe you aren't constructing the correct LDAP URL to view the information you want to and are disqualifying null phone numbers in your LDAP qualification? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Monday, May 14, 2007 2:53 PM To: arslist@ARSLIST.ORG Subject: ITSM 7/LDAP not importing some records ** I have an ARDBC integration between ITSM 7.0.2 and LDAP that is working fine, except that it won't import records for which there is no phone #. Even though there is a Default Phone # in the Business Phone # field, only LDAP records with a value in the 'telephoneNumber' attribute get imported. The really puzzling part is that after running Filter and Escalation logs while the data is importing, the error is not generated from Remedy workflow, from what I can see. The Escalation displays that an error occurred at the end of each record's Push Fields, but is no more specific than that. The Filter logs don't show any related problems at all. Has anyone run into this before? Rick Cook __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
