I'm in the process of doing that now. I bypassed the Email template altogether (users find it too confusing, and it's prone to being misused), so I've created a small holding form with the necessary fields from the Email Messages form and the People form, so that I can use the Email address to get the other Person information and store the data necessary to push into the Incident. Once I get the Email engine actually processing messages, I'll know how well it works. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: Wednesday, May 16, 2007 9:20 PM To: arslist@ARSLIST.ORG Subject: Create Incident record via Email ** Hi, I am using Email Template to create Incident record. There is no issue on this. However, I would like to make the relationship between the Email (Schema - AR System Email Messages) and Incident record (Schema: HPD: Help Desk). This will help the support engineer to view the incoming email message from the incident record. Has any one done? Any idea? Regards Thiru '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''' **** DISCLAIMER ***** This e-mail and any attachments thereto are intended for the sole use of the recipient(s) named above and may contain information that is confidential and/or proprietary to the NCS Group. Any use of the information contained herein (including, but not limited to, total or partial reproduction, communication, or dissemination in any form) by persons other than the intended recipient(s) is prohibited. If you have received this e-mail in error, please notify the sender immediately and delete it. NCS Pte. Ltd. - Reg. No. 198101793G __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
