Good question...
I sent Support a .def file containing two simple forms (a regular form and a display-only form with a table field that points to the regular form) and an active link that fires on return/dbl-click on the table field plus and .arx file with a few records in the regular form to use. They came back asking to do a webex... Everything seems to work fine when table drill-down is enabled and the active link is disabled... ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 17, 2007 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: Results List keep magically re-appearing when displaying single Incident. Yup - I see the same things, Mike. If the forms are maximized, it happens - if not, it works as it should. Definite bug. I wonder what they did to break something that's always worked just fine? Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Thursday, May 17, 2007 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: Results List keep magically re-appearing when displaying single Incident. ** Rick, I just sent an issue similar to this to BMC Support. Here's my scenario... Running UT 7.0.1 p2 as well... I have a 'Control Panel' type form with a table field on it list a number of tickets from a 'main ticketing' form. Drill-down is disabled and there is an active link that fires on Return/Dbl Click to launch an Open Window action, opening the ticket in 'Detail Only'. If I maximize one of the forms then use either the 'Ctrl-Tab' option or just alternately selecting the forms using Windows on the Menu bar, after the second time displaying the 'Ticket' form, the Results List suddenly appears. If the forms are NOT maximized, then everything works as normal. I believe there is a bug in the 7.0.1 User Tool. Mike ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 17, 2007 2:55 PM To: arslist@ARSLIST.ORG Subject: Results List keep magically re-appearing when displaying single Incident. OK, guys, I think my User tool is possessed or something. Before I start praying over it, I thought I'd see if a more natural cause is in play here, and/or whether anyone else had seen this happen. I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have three windows open in AR user 7.0.1 patch 2: 1) Home Page 2) Incident Management Console 3) Incident When the Incident was initially opened from the table field on the console, it opened in a split window, with the results list containing one record displaying above the Details pane. OK, that's kinda annoying, and bad programming, but I figured I'd fix that later, and went to the menu and unchecked the Results List entry, which changed the window to display only the Details. But when I moved out of that window into any other one (within the same UT instance), either by selecting it from the Window menu, or by [CTRL]+[TAB] through the open windows in AR User, the Results List re-appears. I turned on Active Link logging, to see if perhaps workflow was doing this, but NOTHING appeared in the log beyond the Start/Stop commands. This is reproduced EVERY time I've tried it. Anyone else out there seen this? Rick Cook __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
