Scott, Yes you are right. A lot of the people involved with Maximo are ex-Remedy(BMC) especially from sales and marketing.
IBM's product and service portfolio still represents a challenge though, since they have a global alliance with BMC and historically they have been, and still are ( http://www-304.ibm.com/jct09002c/gsdod/solutiondetails.do?solution=27542&expand=true&lc=en), providing Remedy products and services for such a long time that I think its taking time for their sales and marketing to tune their message. It probably a nightmare explaining why they sell both products and then try to leverage Maximo over Remedy. And again, they've been doing Remedy for some time and are comfortable with their knowledge of the product. So until that's done Maximo has some time to develop into a strong competitor.... Regards, Emad M. Zaky On 5/16/07, Scott Hammons <[EMAIL PROTECTED]> wrote:
** Emad, Thank you for the clarification. I was just passing on the information that I know at this time. It appears that IBM will be putting quite a bit of its R&D effort into improving the Maximo product. IBM already has a change management utility incorporated with it's CCMDB product. By the way some of the people that have told me the benefits of the IBM product line are ex-Remedy people that went to Maximo after being let go by BMC. Personally I always thought it was a big mistake for IBM to let go of their original service product. I'm a big fan of the Remedy product line and it looks like IBM has made these moves to go head to head with Remedy. I guess time will tell if it is a good move or not. Thanks, Scott ------------------------------ *From:* Action Request System discussion list(ARSList) on behalf of Emad Zaky *Sent:* Wed 5/16/2007 16:07 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for.... The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps... On 5/16/07, Scott Hammons <[EMAIL PROTECTED]> wrote: > > ** Correction. IBM purchased a company called Maximo that has a > service desk and asset management component. IBM also has CMDB called > Change and Configuration Management Database (CCMDB). I can get info on > this products out to you if you contact me off list. It appears to me that > they are jumping back into the game through acquisition. From what I've > heard about the product and it appears to compete well with the Remedy > product suite. > > Hope this helps, > > Scott > > Scott Hammons > Principal Tivoli Security Consultant > Advanced Integrated Solutions, Inc. > www.aisconsulting.net > Email: [EMAIL PROTECTED] > > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) on behalf of > William Rentfrow > *Sent:* Wed 5/16/2007 15:03 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: BMC ITSM vs. Tivoli? > > > ** Tivoli ITSM = IBM Tivoli Storage Manager. > > This is not a ITSM type product whatsoever. > > Historically Tivoli used to own Tivoli Service Desk, which previous to > IBM's acquisition was known as Software Artistry's product line "Expert > Advisor". The acquisition happened in 1997. Tivoli rebranded everything in > 1998 and spun half of the product line off into a company named Coreport > - Corepoint lasted < 9 months. The entire product line was sold and killed > off right around January of 2000. Anyone care to guess who bought it? > (Rhymes with "Beregrine") > > Tivoli does not have this type of product line any longer. Strangely I > know of at least company still running the EA product line. > > IBM does have some CRM products but nothing extremely similar to Remedy. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG > ] *On Behalf Of *Rick Cook > *Sent:* Wednesday, May 16, 2007 10:13 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: BMC ITSM vs. Tivoli? > > > ** Doug, have your people look at the Forrester Wave pdf (which you can > get from BMC's web site) that compares Service Desk platforms. The Tivoli > suite isn't in there, but about a dozen other (including BMC) are. > > *Rick* > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG > ] *On Behalf Of *Anderson, Douglas W. > *Sent:* Wednesday, May 16, 2007 8:01 AM > *To:* arslist@ARSLIST.ORG > *Subject:* BMC ITSM vs. Tivoli? > > > ** > > Hello ARSList Wizard-folk, > > One of my co-workers has become enmeshed in a comparative analysis of > BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the > ARS-version 7-based Incident, Problem, CMDB, & Knowledge canned applications > when someone asked, "What about Tivoli?" I am glad I'm not in his shoes but > would like to try to help. > > If you have compared the BMC and Tivoli solutions and have any tales to > tell, documents to share (anonymous attribution or not), or Tivoli gotchas > that ought to be examined carefully, please let me know (on- or off-list). > > Many thanks for any insights, > Doug Anderson > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ __20060125_______________________This posting was submitted with > HTML in it___ > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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