Hey Gang, Our Environment: ARS 7.0.1 P2 on Solaris ITSM 7.0 Oracle 10g on Solaris
We were trying out our new installation of ITSM 7.0 and noticed an odd thing in the Requester Information on the New Request off of the Requester Console. The user's Business Phone had been properly entered through the Phone Dialog on the People form (1 512 475-7513), but the New Request form threw an error (ARERR 48148) if you touched the Phone field and moved off of it because there wasn't a "-" between the AREA CODE and the LOCAL NUMBER. I went back to my people form and none of the entries have a "-" between the Area Code and the Local Number. I found the workflow that concatenates the phone number from it's individual parts in the dialog box and sure enough CTM:PHD:LoseFocus_30_SetPhone inserts a SPACE in there instead of a DASH! I would think that they would format the phone number to correlate with their own error trapping! Our LDAP server uses the format "+CountryCode AreaCode Exchange Last4Digits" no DASHES in the mix anywhere. Looks like I'm going to have to run down the AL that's throwing the 48148 error. Has anyone else fixed this one already? Thanks, George George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
