George - I just verified this on our patch003 install as well. Funny that the workflow lets you enter a number such as "1-1-1" and doesn't throw an error. :-)
I don't see any defects which address this in patch004 either. Have you filed a defect? We haven't addressed this yet, but it just got added to the list. Thanks for the heads up! -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Payne, George" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 05/22/2007 03:27 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Curious behavior in ITSM 7.0 Hey Gang, Our Environment: ARS 7.0.1 P2 on Solaris ITSM 7.0 Oracle 10g on Solaris We were trying out our new installation of ITSM 7.0 and noticed an odd thing in the Requester Information on the New Request off of the Requester Console. The user's Business Phone had been properly entered through the Phone Dialog on the People form (1 512 475-7513), but the New Request form threw an error (ARERR 48148) if you touched the Phone field and moved off of it because there wasn't a "-" between the AREA CODE and the LOCAL NUMBER. I went back to my people form and none of the entries have a "-" between the Area Code and the Local Number. I found the workflow that concatenates the phone number from it's individual parts in the dialog box and sure enough CTM:PHD:LoseFocus_30_SetPhone inserts a SPACE in there instead of a DASH! I would think that they would format the phone number to correlate with their own error trapping! Our LDAP server uses the format "+CountryCode AreaCode Exchange Last4Digits" no DASHES in the mix anywhere. Looks like I'm going to have to run down the AL that's throwing the 48148 error. Has anyone else fixed this one already? Thanks, George George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
