Has anyone setup Remedy 7 ITSM on a virtual machine that had hyper threaded processors? We have one test box and it's flaky. It's running on a Microsoft virtual machine and has two processors allocated, both of which are hyper threaded and it should "appear" to Remedy to be 4 processorts. It also has 1.5 gig of RAM allocated. That's not a lot but it's arguably enough since the server never appears to hit peak usage on RAM (only 1 user doing light development). However, we get timeouts when trying to save workflow - specifically filters. I read a document recently that explained how Remedy managed multiple processors and it said that Remedy uses the OS to manage threading - so I'm thinking perhaps the VM software is not optimized to managed the processors well. Any thoughts?
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