Rick,
We're in the process of testing the utility internally, and will be rolling this out for a customer in mid-June after we upgrade them to AR v7. I'll report back to the list with any feedback (or gotchas) once we see the utility running in an actual customer environment. Bill ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 25, 2007 8:10 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 So they finally released it, huh? I didn't mention it because I despaired of it ever actually advancing past vaporware. How far along in the process of implementing it are you, Bill? I'm curious as to how sound you or anyone else has found the utility/white paper. I know that engineering and QA put a lot of time in on it. Rick ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Mell Sent: Friday, May 25, 2007 6:13 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrading to CMDB 2.0 ** John, ITSM 6.0 is actually now certified to work with CMDB 2.0.01 (BMC recently released a utility for this). This would enable you to upgrade your CMDB from v1.1 to v2.0.01, replacing any workflow in HD 6.0 specific to CMDB v1.1 data model with new workflow specific to CMDB v2.0.01 data model. One of the pre-reqs, though, is that you would need to be running ARS v7.x. Feel free to contact me if you'd like a copy of the whitepaper that was just released which discusses all of the steps and pre-reqs. How to get this Utility 1. Customers interested in getting access to this utility will create a support ticket for the ITSM product they are using. 2. BMC support contact will place the zip file (includes the DEF file containing new workflow) on a FTP server under the support ticket. 3. Customer will download the file from the FTP server by using their user name/password Hope this helps. Regards, Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, May 24, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Upgrading to CMDB 2.0 ** Hello all, We are currently running: ARS 6.3 Help Desk 6.0 CMDB 1.1 Solaris 9, Oracle 9 We have not implemented CMDB 1.1 yet, although it was installed along with Help Desk. Management has asked me to get more information about how to go from CMDB 1.1 to 2.0. Is there a white paper available, or does anyone have any tips, pitfalls, suggestions, warnings, or other information they would send my way on how to make the jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this time, we only want to upgrade the CMDB installation. Thanks much, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
