Our company is looking to see if there is another help desk product besides Remedy to use for ticketing. The primary reason for looking at another product is cost savings, as we will need to add a number of users/licenses to our existing Remedy system.
Next week I begin my evaluation of HelpStar. I know the strength and extendibility of Remedy, and do not think a small product like HelpStar can compete. However, I still need to compare it objectively. Has anyone used and developed in HelpStar? Has anyone previously performed a side-by-side comparison with Remedy, and would be willing to compare notes? Any information would be helpful. Thanks. Stephen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
