Surprised no one has responded . . .
HelpSTAR 9.0 has a ton of features and, by all accounts, appears to work
very well. According to their own website
(http://www.helpstar.com/aboutus/ourcompetition.asp), they target the
mid-market (between 100 and 10,000 employees), as opposed to Remedy, which
is typically regarded as an "enterprise" solution.
Depending on your specific requirements, HelpSTAR may be a very good fit for
your organization. However, there are a few important differences:
- Remedy's AR System is truly a workflow toolkit, allowing endless
customization of your complex workflows
- Remedy offers a true multi-lingual solution
- Remedy offers extensive compatibility with Windows or web clients,
various app server platforms, and various database server platforms
- Remedy offers full support for XML and user-defined XML schemas, and
for SOAP/WSDL/UDDI and general web services
Other key advantages:
- Options for self-help and knowledgebase applications
- Integration with network management and system management tools
- Extensive monitoring, alerting, and notification capabilities
- Extensive third-party database access and data import capabilities
Price can be a critical factor in today's software decisions, but so should
robustness and longevity. Please be sure to ask two key questions of all
vendors:
- How easily will we be able to grow our help desk into other service
applications, and still accommodate hundreds or thousands of concurrent
users?
- Which solution do you see best serving your needs, 5 or 10 years from
now?
Hope this helps!
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, June 01, 2007 4:23 AM
To: arslist@ARSLIST.ORG
Subject: Remedy vs. HelpStar
Our company is looking to see if there is another help desk product besides
Remedy to use for ticketing. The primary reason for looking at another
product is cost savings, as we will need to add a number of users/licenses
to our existing Remedy system.
Next week I begin my evaluation of HelpStar. I know the strength and
extendibility of Remedy, and do not think a small product like HelpStar can
compete. However, I still need to compare it objectively.
Has anyone used and developed in HelpStar? Has anyone previously performed
a side-by-side comparison with Remedy, and would be willing to compare
notes?
Any information would be helpful.
Thanks.
Stephen
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