Hi: thanks for the pointers. I think my EmailDaemon.properties was corrupted
(wrong server name). I have fixed those and I saw the emails come through.
I changed the logging levels back to normal in emaild.sh file. I can't seem
to stop the email engine. It just stays there after saying Stopping BMC
Remedy Email Engine.
./emaild.sh stop
Stopping BMC Remedy Email Engine ...
Also when I go to the AR System Email Error Logs, select all or one record
and delete them I get a message saying
ARWARN [667] The query matched more than the maximum number of entries
specified for retrieval
I see the following in my emaild.sh_log when I run the stop.
======================
DEBUG: JavaMail version 1.3.2
DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.providers
(No such file or directory)
DEBUG: URL
jar:file:/opt/arsystem/AREmail/rearsysd01/emaildaemon.jar!/META-INF/javamail
.providers
DEBUG: Bad provider entry:
DEBUG: successfully loaded resource:
jar:file:/opt/arsystem/AREmail/rearsysd01/emaildaemon.jar!/META-INF/javamail
.providers
DEBUG: URL
jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.provid
ers
DEBUG: successfully loaded resource:
jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.provid
ers
DEBUG: URL
jar:file:/opt/arsystem/AREmail/rearsysd01/pop3.jar!/META-INF/javamail.provid
ers
DEBUG: successfully loaded resource:
jar:file:/opt/arsystem/AREmail/rearsysd01/pop3.jar!/META-INF/javamail.provid
ers
DEBUG: URL
jar:file:/opt/arsystem/AREmail/rearsysd01/imap.jar!/META-INF/javamail.provid
ers
DEBUG: successfully loaded resource:
jar:file:/opt/arsystem/AREmail/rearsysd01/imap.jar!/META-INF/javamail.provid
ers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name:
{com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.
sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc],
com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remed
y.mail.mapi.MAPIStore,[EMAIL PROTECTED],
com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitranspo
rt,com.remedy.mail.mapi.MAPITransport,[EMAIL PROTECTED],
com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.
imap.IMAPSSLStore,Sun Microsystems, Inc],
com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.m
ail.smtp.SMTPTransport,Sun Microsystems, Inc],
com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.
pop3.POP3SSLStore,Sun Microsystems, Inc],
com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap
.IMAPStore,Sun Microsystems, Inc],
com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3
.POP3Store,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol:
{imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun
Microsystems, Inc],
imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
Microsystems, Inc],
mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore
,[EMAIL PROTECTED],
smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport
,Sun Microsystems, Inc],
mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.ma
pi.MAPITransport,[EMAIL PROTECTED],
pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
stems, Inc],
pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun
Microsystems, Inc],
smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL
jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.addres
s.map
DEBUG: successfully loaded resource:
jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.addres
s.map
DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map
(No such file or directory)
=================================
TIA
Ray
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Sunday, June 03, 2007 11:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send email notification using the email engine.
The email engine polls for records in the AR System Email Messages
form. When records are initially created in this form, the Send
Message field will have a value of yes and the Date Sent field will be
null. Once the message is picked up for delivery by the email engine,
the Send Message field will have a value of Sent and the Date Sent
field will have the date/time the message was picked up for delivery.
To troubleshoot the issue:
- make sure you allowed enough time for the email engine to poll for
the new records - the polling interval is configured in the
emaildaemon.properties file - if you search in the AR System Email
message form where Send Message = Sent, do you get any records back?
- look in the email error form - will show things like mail address
format errors, remote host not responding, etc.
- look in the email logs (emaild.sh_log or the likes) - will show
things like authentication errors, mail address format errors, memory
errors, etc.
- run the api logs and look for GLE/GLEWF calls by the user "Remedy
Application Service" against the AR System Email Messages form
Axton Grams
On 6/3/07, Ray M <[EMAIL PROTECTED]> wrote:
> Hi: I am having trouble sending email notifications. Before I send the
logs
> and detailed debug information, just wanted to make sure I am not missing
> something trivial.
>
> I have created a form that has character fields called Message Body,
Subject
> and Email Address
> I have created a filter which has a notify action on submit for the above
> form. The filter has
>
> I have set up a outgoing mailbox in the AR System Email Mailbox
> Configuration form.
>
> And email engine is running
> # ./emaild.sh status
> checking BMC Remedy Email Engine ...
> BMC Remedy Email Engine is running on port 1100
>
> When I submit a request (message bodym subject and email address) in my
form
> I do see the request show up in AR System Email Messages form and shows a
> value of "Yes" for the Send Message column. But Date Sent is empty.
>
> Am I missing any step? Or where do I start my troubleshooting?
>
> Thanks
> Ray
>
>
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