Axton: thanks for your help. I had to basically edit the EmailDaemon.properties and set the server properties correctly.
Ravi -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, June 04, 2007 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Unable to send email notification using the email engine. ARWARN 667 (The query matched more than ...) has to do with your user tool preferences. Click the Tools-> Options... Behaviors-> and set the 'Limit Number of Items Returned' to match what you need. What version of java are you using? $ java -version What version of the email engine are you using? During the install of the email engine, did you set up the javamail.providers file in the java install directory? If installed as non-root, this is a manual step. If installed as root, the installer takes care of it for you. Axton Grams On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote: > Hi: thanks for the pointers. I think my EmailDaemon.properties was corrupted > (wrong server name). I have fixed those and I saw the emails come through. > > I changed the logging levels back to normal in emaild.sh file. I can't seem > to stop the email engine. It just stays there after saying Stopping BMC > Remedy Email Engine. > > ./emaild.sh stop > Stopping BMC Remedy Email Engine ... > > Also when I go to the AR System Email Error Logs, select all or one record > and delete them I get a message saying > > ARWARN [667] The query matched more than the maximum number of entries > specified for retrieval > > > I see the following in my emaild.sh_log when I run the stop. > ====================== > DEBUG: JavaMail version 1.3.2 > DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.providers > (No such file or directory) > DEBUG: URL > jar:file:/opt/arsystem/AREmail/rearsysd01/emaildaemon.jar!/META-INF/javamail > .providers > DEBUG: Bad provider entry: > DEBUG: successfully loaded resource: > jar:file:/opt/arsystem/AREmail/rearsysd01/emaildaemon.jar!/META-INF/javamail > .providers > DEBUG: URL > jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.provid > ers > DEBUG: successfully loaded resource: > jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.provid > ers > DEBUG: URL > jar:file:/opt/arsystem/AREmail/rearsysd01/pop3.jar!/META-INF/javamail.provid > ers > DEBUG: successfully loaded resource: > jar:file:/opt/arsystem/AREmail/rearsysd01/pop3.jar!/META-INF/javamail.provid > ers > DEBUG: URL > jar:file:/opt/arsystem/AREmail/rearsysd01/imap.jar!/META-INF/javamail.provid > ers > DEBUG: successfully loaded resource: > jar:file:/opt/arsystem/AREmail/rearsysd01/imap.jar!/META-INF/javamail.provid > ers > DEBUG: successfully loaded resource: /META-INF/javamail.default.providers > DEBUG: Tables of loaded providers > DEBUG: Providers Listed By Class Name: > {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com. > sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], > com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remed > y.mail.mapi.MAPIStore,[EMAIL PROTECTED], > com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitranspo > rt,com.remedy.mail.mapi.MAPITransport,[EMAIL PROTECTED], > com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail. > imap.IMAPSSLStore,Sun Microsystems, Inc], > com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.m > ail.smtp.SMTPTransport,Sun Microsystems, Inc], > com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail. > pop3.POP3SSLStore,Sun Microsystems, Inc], > com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap > .IMAPStore,Sun Microsystems, Inc], > com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3 > .POP3Store,Sun Microsystems, Inc]} > DEBUG: Providers Listed By Protocol: > {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun > Microsystems, Inc], > imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun > Microsystems, Inc], > mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore > ,[EMAIL PROTECTED], > smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport > ,Sun Microsystems, Inc], > mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.ma > pi.MAPITransport,[EMAIL PROTECTED], > pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy > stems, Inc], > pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun > Microsystems, Inc], > smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun > Microsystems, Inc]} > DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map > DEBUG: URL > jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.addres > s.map > DEBUG: successfully loaded resource: > jar:file:/opt/arsystem/AREmail/rearsysd01/smtp.jar!/META-INF/javamail.addres > s.map > DEBUG: java.io.FileNotFoundException: /usr/j2se/jre/lib/javamail.address.map > (No such file or directory) > ================================= > TIA > Ray > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Sunday, June 03, 2007 11:45 PM > To: arslist@ARSLIST.ORG > Subject: Re: Unable to send email notification using the email engine. > > The email engine polls for records in the AR System Email Messages > form. When records are initially created in this form, the Send > Message field will have a value of yes and the Date Sent field will be > null. Once the message is picked up for delivery by the email engine, > the Send Message field will have a value of Sent and the Date Sent > field will have the date/time the message was picked up for delivery. > > To troubleshoot the issue: > - make sure you allowed enough time for the email engine to poll for > the new records - the polling interval is configured in the > emaildaemon.properties file - if you search in the AR System Email > message form where Send Message = Sent, do you get any records back? > - look in the email error form - will show things like mail address > format errors, remote host not responding, etc. > - look in the email logs (emaild.sh_log or the likes) - will show > things like authentication errors, mail address format errors, memory > errors, etc. > - run the api logs and look for GLE/GLEWF calls by the user "Remedy > Application Service" against the AR System Email Messages form > > Axton Grams > > On 6/3/07, Ray M <[EMAIL PROTECTED]> wrote: > > Hi: I am having trouble sending email notifications. Before I send the > logs > > and detailed debug information, just wanted to make sure I am not missing > > something trivial. > > > > I have created a form that has character fields called Message Body, > Subject > > and Email Address > > I have created a filter which has a notify action on submit for the above > > form. The filter has > > > > I have set up a outgoing mailbox in the AR System Email Mailbox > > Configuration form. > > > > And email engine is running > > # ./emaild.sh status > > checking BMC Remedy Email Engine ... > > BMC Remedy Email Engine is running on port 1100 > > > > When I submit a request (message bodym subject and email address) in my > form > > I do see the request show up in AR System Email Messages form and shows a > > value of "Yes" for the Send Message column. But Date Sent is empty. > > > > Am I missing any step? Or where do I start my troubleshooting? > > > > Thanks > > Ray > > > > > ____________________________________________________________________________ > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
