Has anyone messed around with the data contained in the form SHR:SchemaNames ? Or perhaps messed with the workflow that references that form that does set fields?
If I am not mistaken these prefixes during the time of creation of an incident, comes from the data contained in this table, in particular look for data contained in the two fields: Form Code, and User Defined Prefix.. Not sure if that will lead you to a solution but you might as well strike out possibilities.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? ** Joe, We are trying to reproduce the situation to get the AL/FLT log but we are just not able to reproduce it as it happens randomly. Now, with PPL and WLG, we have incidents with NTE prefix as well!! It’s messed up and we do not know what is causing it or how to reproduce it L Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? Neel, All I can say is that PPL is a prefix for CTM:People form and WLG is a prefix for Work Log form.. Its strange that these prefixes seem to mix up with your incident requests.. Have you noted under what circumstances these wrong prefixes get used? Maybe this is indeed a bug and not 'defective by design' :-)... Try isolating these tickets and reproducing similar tickets and find out under what circumstances these tickets get created with these wrong prefixes.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 4:45 PM To: arslist@ARSLIST.ORG Subject: URGENT: Prefixes in Incident form? Importance: High Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could possibly be causing incidents to be saved with anything besides INC? Is workflow not being run on these because INC is what determines they are incidents? How can they be changed back? This is obviously super critical to my customers, any ideas? Thanks in advance, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.11/837 - Release Date: 6/6/2007 2:03 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
