That field is hidden and is present on the form.. You have to go to fields not in view and you will see it there..
Many of the forms in ITSM apps V7 have core fields like the Request ID (1), Short Description (8), and others between Id 1 to 8 have them in none of the views but do appear in the Fields not in view list.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? ** Hi Rick, But the prefixes are changing, Most of the cases it is still “INC” but then some have “WLG” or “PPL” or “NTS”. We have never created any work-flow to change the prefix as we don’t even know how to do that. Does anybody else know the details around it? Anyone? Also we don’t see fieldID 1 on HPD:Help Desk in admin. Doesn’t this form should have a filed RequestID with fieldID 1?? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 06, 2007 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? There is a way to add custom prefixes to Incidents - can't remember what it is off the top of my head, but I know I've seen it. Perhaps someone set those up? It might also be indicative of the source of the Incident, i.e. from which related form it was created, though that shouldn't be the case. Rick ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 1:45 PM To: arslist@ARSLIST.ORG Subject: URGENT: Prefixes in Incident form? Importance: High ** Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could possibly be causing incidents to be saved with anything besides INC? Is workflow not being run on these because INC is what determines they are incidents? How can they be changed back? This is obviously super critical to my customers, any ideas? Thanks in advance, No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.472 / Virus Database: 269.8.11/837 - Release Date: 6/6/2007 2:03 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
