The size and position of the diary editor are stored in the ar.ini file so deleting the cache will not fix it. You can open the ar.ini and find the section [Popup Diary Editor] Close All Remedy apps, delete that entire section from the ini, and when you next open the diary editor it should open at it's default size and position. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue ** Bruce, I didn't even think about deleting the .arf and .arv files. I'll have her do that. L.J., I was able to shrink it down as well. It must have opened like that then for her. Here's hoping that deleting those files will fix it so that it will open normally. Thanks guys! Mike ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, June 08, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue I am able to replicate your 'problem' screen shot by shrinking my window so small there isn't room for the text areas.... ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs... ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
