Mike,
We had this happen the other day. Turned out that the vertical size of
pop-up window containing the Diary Editor and Diary History fields was too
small...we could see the labels Diary Editor and Diary History, but that
was it. Apparently the end-user reporting the problem somehow resized the
vertical settings of the window in a previous session to where both fields
"disappeared" and had the same problem you report in a subsequent session.
I can't see your screen shots but I'll bet that click-dragging with your
mouse to increase the vertical size of the pop-up will solve the problem.
Joseph Kasell
Network Management Integrator
Telecommunications Division
Navy Federal Credit Union
Bruce Scott
<[EMAIL PROTECTED]
ART.COM> To
Sent by: "Action arslist@ARSLIST.ORG
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Re: Diary Field Issue
ORG>
06/08/2007 10:32
AM
Please respond to
[EMAIL PROTECTED]
RG
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I've seen things like this before where the .arf files have become
corrupt. try deleting the *.arf and *.arv files from the system used
for the demonstration, especially if no one else is seeing that issue.
=20
Bruce
=20
=20 _____ =20
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Friday, June 08, 2007 7:24 AM
To: arslist@ARSLIST.ORG
Subject: Diary Field Issue
**=20
Happy Friday!
=20
A user of mine traveling overseas was trying to do a demonstration of
our custom help desk app. When she clicked on the button to expand the
diary field (Activity Log) to the dialog box, neither the Diary History
nor the Diary Editor fields were visible. I have never seen this happen
before.
=20
I have attached screen shots of both the Diary Field dialog box in
question and a normal view. =20
=20
The user was using the 7.0.1 patch 002 User Tool. I don't have the OS
info yet, but believe it is Windows XP.
=20
Other specs...
ARS 6.3.0 patch 20
Oracle 9i
HP-UX 11i
=20
Any ideas what maybe causing this?
=20
Thanks!
Mike
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<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#000080 size=3D2><=
SPAN=20
class=3D302403014-08062007>I've seen things like this before where the .a=
rf files=20
have become corrupt. try deleting the *.arf and *.arv files from th=
e=20
system used for the demonstration, especially if no one else is seeing th=
at=20
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<DIV dir=3Dltr align=3Dleft><FONT face=3DArial color=3D#000080 size=3D2><=
SPAN=20
class=3D302403014-08062007>Bruce</SPAN></FONT></DIV>
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<FONT face=3DTahoma size=3D2><B>From:</B> Action Request System discussio=
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<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Happy=20
Friday!<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></F=
ONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">A user of mine traveling ov=
erseas=20
was trying to do a demonstration of our custom help desk app. When =
she=20
clicked on the button to expand the diary field (Activity Log) to the dia=
log=20
box, neither the Diary History nor the Diary Editor fields were visible.&=
nbsp; I=20
have never seen this happen before.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></F=
ONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have attached screen shot=
s of both=20
the Diary Field dialog box in question and a normal view. =20
<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></F=
ONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">The user was using the 7.0.=
1 patch=20
002 User Tool. I don’t have the OS info yet, but believe it i=
s Windows=20
XP.<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></F=
ONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Other=20
specs…<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">ARS 6.3.0 patch=20
20<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Oracle=20
9i<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">HP-UX=20
11i<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></F=
ONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any ideas what maybe causin=
g=20
this?<o:p></o:p></SPAN></FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></F=
ONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks!<o:p></o:p></SPAN></=
FONT></P>
<P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Mike<o:p></o:p></SPAN></FON=
T></P></DIV>__20060125_______________________This=20
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