Roseta, I believe the answer to your question about the unknown users are those who log in that are not listed in the People data. For example, if you have the system set to allow guest users, it should let them still request things if you have single tenancy set. This is useful if you don't track all of your customers.
Multi-tenancy is useful in an organization like mine where we have multiple divisions, and we have FERC regulations that require us to prevent users from certain divisions from seeing our corporate information that we don't divulge to the general public. If you don't have groups of people that shouldn't be allowed to see each other's data, then single tenancy is the way to go. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of roseta Sent: Saturday, June 23, 2007 3:37 AM To: arslist@ARSLIST.ORG Subject: Tenancy mode Hello, I wanted to know if I change the tenancy mode form single to Multi what are the effects. in document it says: single tenancy mode is required if you need unknown users to access the ITSM Requester console. but who are unknown users. I thought unknown users are whom do not have licence . but these users can login and see the request console if multi tenancy is selected. who are the unknown users exactly??? Regards, Roseta -- View this message in context: http://www.nabble.com/Tenancy-mode-tf3968428.html#a11264334 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
