We don't use contact unless the customer is someone like an executive
that has their assistant handle everything, who gets listed as the
contact. It's more of an optional thing for the situations where people
are unable to be reached for their own tickets.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark
Sent: Tuesday, June 26, 2007 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Customer versus Contact
**
Hi List,
Within Service Desk 7, do you guys have any guidelines or
recommendations for filling out the Customer and Contact sections (tabs)
in the Incident? Since both Customer and Contact are notified, it
probably doesn't make sense to have the same person be both.
Any ideas?
mjd
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