Below is a possible cause and solution for this issue: Using a direct access URL to perform a search. If the qual parameter includes a % sign in the qualification criteria, the Search will return a "No matching Entries" error. For example:
Using the qualification as follows: 'Login Name' LIKE "%mo" This should return all entries that end with "mo" (like the Demo account) When inserting this qualification into a direct access URL, it needs to be URL encoded, for example: http://94z7301/arsys/servlet/ViewFormServlet?formalias=User&server=94z7301&v iewalias=web&appalias=User&username=Demo&pwd=&qual=%27Login%20Name%27LIKE%22 %25mo%22 %27 = ' %22 = " %20 = a space %25 = % When this URL is run, however, you get a "No matching Entries" error. If you look in the armidtier.log file, you can see that the HTTP Servlet request is actually dropping the % out of the criteria (which should be included with the %25), which ends up being this: 'Login Name' LIKE "" S O L U T I O N _____ In order to get the % sign to present itself in the criteria, you need to use the following URL encoding: %2525 So this qualification: 'Login Name' LIKE "%mo" Would need to be URL encoded like this: qual=%27Login%20Name%27LIKE%22%2525mo%22 So in summary, anytime you need to include a % sign into the qual parameter of a direct access URL, you need to URL encode it with a %2525 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Doornbos, Mark Sent: Wednesday, June 27, 2007 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: URL Email ** Hi John, Thanks for your reply. It's with a space HPD:Help Desk mjd -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of John Atherly Sent: June 27, 2007 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: URL Email ** Is your Helpdesk form HPD:Helpdesk or HPD:Help Desk with a space between Help and Desk? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Doornbos, Mark" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 06/27/2007 11:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject URL Email ** Hi list, When clicking on the following URL to direct a individual to an incident <http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&serv er=cowsvdas01&eid=INC000000000048> http://remedywebdev/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk&serve r=cowsvdas01&eid=INC000000000048 I receive the following error: "No matching requests (or no permission to requests) for qualification criteria" I had this working over the weekend but now I receive this error. Permissions seem to be fine as I'm logging in with the individual in whom the support ticket is assigned to. Any ideas? mjd __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
