The funny thing is that a respected Remedy Trainer (who will remain un-named) brought up a very similar question in a class he was teaching on Application Design in the spring of 2006. My solution was to submit a ticket to a child and then update the parent with workflow and he assured me that this would be 100% legal based on the current licensing scheme.
Hmmm...maybe he was wrong, but I understand that he employed this technique in a recent mid-west installation with a very large customer who was looking to circumnavigate the enormous licensing fees that they were amassing. Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, June 29, 2007 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: License Usage I would also agree that it has been a longstanding license violation. Since the early days of 4.x at least, the 'read' license was limited to submission of new records and querying, and modification of records required a change license. When RemedyWeb came out it was possible to make updates to the display only Web form that would trigger a filter that would make background database updates by the Web user, but doing such an update was specifically not permitted due to the clause above. Any other method, including a single user being used by multiple workstations, is also such a licensing violation. Louise van Hine KTSL Limited Quoting "L. J. Head" <[EMAIL PROTECTED]>: > ** My understanding is that it would be a violation based on the > 'no group user accounts' policy...I've never read the agreement > myself but understand it as such. > > ------------------------- > FROM: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] ON BEHALF OF Frank Caruso > SENT: Friday, June 29, 2007 8:58 AM > TO: arslist@ARSLIST.ORG > SUBJECT: License Usage > > ** Looking for feedback on whether the following set up would > violate a license agreement with BMC: > Putting up web sites (not MidTier) where end users can submit and > update records but the web site authenticates with the ARS server > using one ID. > This ID has been granted a Fixed license and each site will have a > unique Remedy ID attached to it. Also, it is possible that many of > the users submitting and updating tickets through these web sites > will have a Remedy login with a Floating license, however, the web > sites will not use that ID to authenticate. > I believe that this would be a violation but cannot find anything > written from BMC that states it would. > Thank you > > __20060125_______________________This posting was submitted with HTML > in it___ __20060125_______________________This posting was submitted > with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
