Norm, The easiest way I can think of off hand is to create companies of those independent business units. If the organization you're talking about is large enough it would probably be best to have multiple ITSM installations on multiple servers, and use DSO to push between the different companies, still setting each business unit up as a different company.
Also, I would suggest you set up a test environment for yourself to see how multi-tenancy works. I'm currently having an issue with it that appears to have bypassed multi-tenancy in a way. I'm able to add a user as an approver for a change that the user has no permission to see because they are in different companies. I think multi-tenancy works fine for the main modules, but for things like approvals and tasks I would suggest testing more rigorously if I were you. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, June 29, 2007 1:20 PM To: arslist@ARSLIST.ORG Subject: Multitenancy in a Large Enterprise ** Has anyone attempted to implement multitenancy in a large, complex enterprise? Suppose I have a very large company called Acme Incorporated, and let's say Acme actually consists of multiple quasi-independent subsidiaries-Widgets, Sprockets, and Gizmos. Let's say Widgets, Sprockets, and Gizmos were each independent companies that were recently acquired by Acme. So Acme's structure looks like this: Acme Widgets Sprockets Gizmos Now each subsidiary has independent business units-Research, Development, Testing, and Contracting. So now Acme looks like this: Acme Widgets Research Development Testing Contracting Sprockets Research Development Testing Contracting Gizmos Research Development Testing Contracting OK, so far, so good. Here's the rub-Acme does not want each independent business unit to be able to see the others' tickets. In other words, Widgets' Research unit cannot see tickets assigned to Widgets' Testing unit and vice versa...unless, that is, Widgets' Research unit wants to "throw the ball over the fence" to Widget's Testing. According to the ITSM documentation, multitenancy can only be effected at the company level...so my question is, can multitenancy be implemented in the way I'm describing without any code modifications? Norm __20060125_______________________This posting was submitted with HTML in it___ The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
