Hi Jack, That's a great & interesting find, I am still struggling with getting the Risks to work the way we want, this may certainly be of some assistance!
Cheers, Ross On 6/28/07, Covert, Jack <[EMAIL PROTECTED]> wrote:
** Hi guys. In case anybody else was following the thread about how change risk is rounded, looks like we got some bad information. Here is the real answer, a KB was written on this as well. How is the Risk calculation in Change 7.0 handled in terms of rounding? Product / Categories LP - Licensed Product BMC Remedy Change Management Application 7.0.02 P R O B L E M ------------------------------ How is Risk calculated in Change 7.0 in terms of setting what Risk level it is? For example is 3.4 rounded down to 3 and 3.5 rounded up to 4? S O L U T I O N ------------------------------ Risk is not rounded as such. Risk is looked up. When risk is calculated, it does the math and comes up with say 3.36 (for example). It then looks up the value on the form CHG:ChangeRiskRanges to determine where that value falls in. The result is then used from the table. The values in the table can be customized to make 3.36 become a 4 or a 3 depending on the administrator's intent. By default 3.0 is a 3 and anything from 3.000001 to 4 becomes a 4. Attachments ------------------------------ - change_risk_ranges.jpg <http://hou-kmrprd-01.adprod.bmc.com/KMSAttachments/KM-000010037111/change_risk_ranges.jpg> *Environment:* All *Creation Date:* 06/27/2007 08:42:36 *Last Modified Date:* 06/27/2007 08:53:34 *Last Promoted Date:* 06/27/2007 08:53:34 *Review Date:* 06/27/2008 *Document ID:* KM-000010037111 * * sseitz *Corporate IT* *Enterprise** Systems Management* *Remedy Support** Team* *Remedy Support** Team Home Page* *http://collaborate.mckesson.com/sites/esm/remedy*<http://collaborate.mckesson.com/sites/esm/remedy> __20060125_______________________This posting was submitted with HTML in it___
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
