Thanks for your responses. Now I found the SRM: Request form ... Checking the Urgency-field: The Urgency field is not empty in the SRM: Request form.
Checking the Summary Defination form: The impact field is set. Actually "the first ever" request, from the Requester Console got a Request-ID and showed up in Change Management Console as a "draft". However looking in the CAI: Events form I can't see the SRM_OUT_CREATE_APP_REQUEST or SRM_IN_PUSH_APP_REQUEST_INFO events from this request. I only see this: ---snipp--- SRM_OUT_ACTIVATE_APP_REQUEST Rtn Message Code: 2 Return Msg.: CHG:ChangeInterface. The entry you requested does not exist. ---snipp--- (Maybe only CAI Events form shows the failed events?) We also get this event/error when we are trying to update Work Info log on requests with status "In Process"....(from Requester Console) As said, this "one-and-only" request (with request-id) showed up in Ch. Mgmt. Console in status draft. Trying to update this request or choose next stage etc, when saving; the same error message shows up in a popup window: ARERR 326 ARCreateEntry - Required field cannot be reset to a NULL value SRM:Request :Urgency Well, I guess I'll have to log client and server to analyze the process/flow /Regards Johan On 3 Juli, 16:10, Ben Cantatore <[EMAIL PROTECTED]> wrote: > If the message says required field cannot be reset to a null value that > probably means that somehow the Urgency field is null in the SRM:Request > form. This form like most forms in version 7 is alias so when you search > for SRM:Requests, Service Request is what shows up, that's the form you > want to check. If the urgency field is empty, then that's definately the > problem. Check the Summary Defination form and see if somehow your impact > field is null (can't imagine that being the case as its required). Then > I'd recommend flipping on the logs and see what values are getting set > when you try to submit. You will probably require both server and client > side logging to see the whole picture. > > Also, is this the first time you're setting this up or has this been > working? If this was previously working, I'd check back to the last time > it was working and see what may have changed. If this is a new setup, > check over all your configuration settings. > > Ben Cantatore > Remedy Administrator > Avon > (914) 935-2946 > > Lunkwill <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <[EMAIL PROTECTED]> > 07/03/2007 04:26 AM > Please respond to > [EMAIL PROTECTED] > > To > [EMAIL PROTECTED] > cc > > Subject > Requester Console. Event error 326 > > Trying to register Change requests via Requster Console, but they get > stuck with Request ID: In process. > > When checking the CAI: Events form it says. > --- snip --- > Return Message : ARCreateEntry - Required field cannot be reset to a > NULL valueSRM:Request : > Urgency > Rtn Message Code : 326 > --- snip --- > > The Urgency field in the Requester Console is mandatory and filled in > via a selectbox. > > Reading KM-000000024637 (Troubleshooting Problems with the Requester > Console in ITSM 7.0) at BMC Support-site, it says: > > 3. Open the SRM:Request form and see if there was a record created for > this event. > > The problem is that I can't find this form other than via > Admintool..... > > The KM-000000024637 also says that I should find three records in CAI: > Events form with the Events: > SRM_OUT_CREATE_APP_REQUEST, SRM_OUT_ACTIVATE_APP_REQUEST and > SRM_IN_PUSH_APP_REQUEST_INFO > > All with Return Message "Success" > But I only got Event: SRM_OUT_CREATE_APP_REQUEST > with above mentioned error. (between the snippets) > > Any clues? > > (Running BMC Remedy 7.0.01 with BMC Change Mgmt > on Windows 2003..) > > /regards Johan > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
