Hi Joe,
What are you seeing in your Debug log for EIE?
You should eventually (once it's working) see the
following in your Debug log within EIE;
*****
[08:06:35,05/22/07] - StartDataHandlers: Connection
established to both AR/CMDB and vendor application.
*****
1. Make sure EIE can resolve the server name, I've
seen instances where using IP address vs. server name
makes the difference.
2. Are you clicking on the 'Run Now' button on the
EIE console to kick this exchange off? If so, don't.
Just Activate the exchange on the console and then
restart the EIE server in the server. The restart
will kick off the exchange . Then, check your debug
log (<install directory>/service/debug) and let me
know what it shows.
Regards,
Troy
--- Kelly Deaver <[EMAIL PROTECTED]> wrote:
> Joe,
> 1. Open
> EIE_Install_Dir\apps\EIE\service\conf\eie.cfg and
> check the values for the parameter ARServerName,
> ARLogin and ARPassword. Make sure the values are all
> correct.
> 2. Check the path listed in the
> EIE:ApplicationSettings. If it doesn't match the
> path where you found the eie.cfg file then workflow
> can't find the file to update it and the service
> can't find it to pull the information it needs to
> run.
>
> Generally, I see this happen when you specify a
> non-default path on install and it doesn't get
> updated in the EIE:ApplicationSettings record for
> whatever reason.
> ---------------------
> Kelly Deaver
> [EMAIL PROTECTED]
>
>
> > -------- Original Message --------
> > Subject: EIE: Error while running a test
> exchange..
> > From: Joe D'Souza <[EMAIL PROTECTED]>
> > Date: Tue, July 03, 2007 2:49 pm
> > To: arslist@ARSLIST.ORG
> >
> > ARS 7, and EIE 7.0.1 patch 4.
> >
> > I get this error while running a data exchange..
> >
> > Set fields active link running a process failed
> > Unable to retrieve host name and port for EIE
> Service. Make sure the AR
> > System user name and password are correct in
> 'EIE:ApplicationSettings'
> > form.
> > (ARERR 1603)
> >
> > Everything seems to be correct on the EIE
> Application Settings form..
> > I've
> > reentered the password 10 times over to make sure
> I didn't fat finger it.
> > All other settings are accurate on this form. What
> could it be?
> >
> > Has anyone else faced this issue? Is there some
> other setting some other
> > place I have to be looking for?
> >
> > Joe
> >
> >
>
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